| Product Support Engineer Product Development Support / Technical Support You will play an integral role in the success of Production Support Team and will be responsible for: - Managing resolution of technical issues for a distinct set of clients. Clients can be internal and external users of the software product. - Troubleshooting all sorts of technical issues related to the software product. Issues to be resolved require a broad range of troubleshooting skills related to: software functionality, application level understanding, database management - Providing excellent client management inclusive of excellent communications, responsive follow through, and advocacy for client issues within internal departments. The Production Support Engineer will analyze trends associated with the customer base and report potential areas of risk or reward to Manager, Production Support - Prioritizing numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels - Collaborating extensively with peers, Business Analysts, Operations Staff and Account Managers to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients - First level system administration of client environments including: Tracking all changes and working with our internal teams to ensure optimal performance and response times Strong written and verbal communication skills (English, Hindi and Marathi) Ability to manage multiple priorities, commitments Self-motivated, directed and passionate about what you do Must be able to work the occasional weekend and after hours support | 
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