| As part of the GL1 Team, the L1 Engineer works in shifts to complete the main responsibility of continuous system monitoring. Duties include performing daily procedures and end-of-day processes, executing file transfers with client banks, and escalating problems based on escalation Procedures. The l1 Engineer is responsible for completing these duties in a timely manner to keep the system up and running. 1. To monitor continuously the status of ATM network and bank connections 2. To monitor continuously the status of the AS/400s. 3. Provide first line maintenance in case of service interruption on the ATM network. 4. To evaluate the error messages from monitoring systems and decide on the actions to be taken. 5. To escalate immediately any problems that cannot be solved by the GL1 arising from the AS/400 hardware, Arksys, network communications, or server based on our escalation procedures. 6. To dispatch ATM network related problems to the local Operations Department in the affected country. 7. To manage the Incident & request management queue and follow up with internal & external teams for resolution. 8. To perform daily end-of-day procedures, batch jobs, and process incoming/outgoing files based on GL1 Check List. 9. To perform daily file transfer procedures to and from customers based on GL1 Check List. 10. To update the Monitoring Center's task checklist. 11. To train Operators and Junior Operators. 12. To supervise the GL1 activities during non-office hours. Basic computer skills with understanding of EFT, ATM & POS Network, Application and IT services Level 1 Technical support. 0-1 year BPO work experience with technical interest or background will be an advantage. Candidates need to sign a training agreement of 18 months. | 
No comments:
Post a Comment